Many entities offer services to help low- and moderate-income individuals and families while they are working to become more financially stable, including federal, state, and local governments; community-based organizations; and private companies. These services and supports, however, are often delivered by multiple agencies and organizations that have little need or motivation to coordinate with each other. The disjointed nature of service delivery at the local level makes it very difficult for individuals to access all of the services and supports for which they are eligible and to do so in a way that is sequential and timely for their families.

Integrated services delivery (ISD) helps clients access services when they need them and helps them to complete multiple intake forms, determine if they meet the variety of eligibility requirements, and share the same information with multiple systems.

Because different municipal, county and state programs provide different benefits–and in many cases, have different requirements for applications or eligibility–there is no one system or screening protocol that works across ISD sites. The resources listed here provide broad information and ideas for building an operational income support system, offering advice on what elements work best to create your own intake system, rather than a blueprint that can be replicated exactly.

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Making the Connection: Income Supports Overview

This webinar, presented by the DuPage County Federation on Human Services Reform, gives detailed information on eligibility and benefits for many federal and state programs, including Supplemental Security Income, TANF, Medicare, Veteran’s benefits, CHIP and SNAP (food stamps).
Video of Webinar | PowerPoint of Presentation

SNAP-Ed Connection

The SNAP-Ed Connection is an online resource center about the federal food stamps program run by the U.S. Department of Agriculture. It provides information on training and continuing education resources for educators and facilitates access to educational materials developed specifically for SNAP participants and other people who are eligible. Educators use this site to identify curricula, lesson plans, research, participant materials and professional development tools.

The Centers for Medicare & Medicaid Service is the federal agency that is responsible for Medicare, Medicaid, the Children’s Hospital Insurance Program and the ACA’s Health Insurance Marketplaces. This wide-ranging website has information on everything from obscure rules on physician reimbursement to webinars on health care innovations.

Affordable Care Act Resources

This federal website, created by the U.S. Department of Health & Human Services provides information about implementation of the ACA.

General Benefits Screening Form (CCC)

Created for the Center for Changing Lives in Chicago, this interactive Word document is designed to be used by a counselor to gather info from a client to determine eligibility for benefits such as SSDI, unemployment, food stamps and TANF.

Medical Debt Resolution Program Training Manual

Overdue medical bills are a common problem for low-income families. This extensive guide from 2012, published by the Access Project, walks a reader through the issues and provides guidance on gathering information from a client, options for advocacy and negotiating a medical debt, and more. It includes a number of worksheets, sample letters and other materials.

Play the Spent Game

This online game gives a participant such as a coach or other staff member insight into how difficult it is to get by after losing a job or facing a similar life-changing difficulty. Created by the Urban Ministries of Durham, NC, the site illustrates the difficulties of finding work, navigating government programs and finding a way to keep a family together.