Integrated Services Delivery in the News

Improving Economic Mobility, One Family at a Time

Seung Kim, the program director of LISC’s Family Income & Wealth Building program, writes about her experience as a financial coach and working to support Financial Opportunity Centers around the country. She tells how integrated services delivery can change lives.

Lessons from History on “Integrated Service Delivery”: A Primer

A blog post by CFED gives a historical overview of integrated services delivery going as far back as settlement houses in the early 1900s. The piece gives perspective on how well the concept fared in federal initiatives in the 1970s and ’80s, as well as summarizing the current state of the field.

Building Credit from Scratch

Despite holding a good job, Christine Wilson was held back by her lack of a credit score. This video and article from WTTTW in Chicago explains how the Twin Accounts program helps low-income families establish or fix their credit scores.

Ayuda para personas que quieren mejorar su crédito. Noticiero Telemundo

El programa de cuentas gemelas busca ayudar a personas de bajos recursos.

How Credit-Card Debt Can Help the Poor

This article in the New York Times Magazine describes the importance of a good credit score to low-income families, and how LISC’s Twin Accounts build both savings and credit.

Key is Holding a Job, Not Just Getting One

In the midst of an unemployment crisis, it’s important to remember that building a firm grip on a stable economic life goes beyond finding and landing a job. In this op-ed in Rueters, Michael Rubinger, LISC’s CEO, writes about the Financial Opportunity Center model and the broader outlines of how integrated services delivery works.

Measuring Dollars and Change

In this Q&A on the LISC Institute for Comprehensive Community Development’s website, Jennifer McClain talks about her job as a senior program officer for LISC, working on the Efforts to Outcomes client tracking system. She discusses the importance of helping clients with integrated services, using data to track the effectiveness of programs, and more.

City of Providence, LISC Report 1,100 Clients Served in City’s Financial Opportunity Centers

This short article highlights the statistics and impact of the Financial Opportunity Centers housed in Providence, Rhode Island.

Financial Literacy: A Matter of Equity

A clear argument for the importance of financial knowledge for low-income families, this article in the Twin Cities website The Daily Planet explains how integrated financial literacy can make a difference, from credit scores to job training.

Scaling Social Innovation

Paul Carttar, a partner at the Bridgespan Group and former director of the Social Innovation Fund, writes about how the performance of Financial Opportunity Centers has led the program to be brought to scale in dozens of cities around the country. This article appeared in a blog in the Philanthropy News Digest.

Financial Opportunity Centers: Bundled services help families achieve economic stability

Fadumo Shirelle was an 18-year-old Somali refugee when she arrived in the Twin Cities eight years ago. Her story illustrates the impact integrated services delivery can have in this two-page PDF published by LISC Twin Cities on its Financial Opportunity Centers.

Highlights from “Integrated Service Delivery”

This short summation of several presenters on ISD ends with a set of bullet points on key lessons from those who’ve worked in the field, including the importance of personalized sequencing of services and how to approach using metrics.