Integrated services delivery, in its inherent design, requires an agency or organization to provide interconnected programming to clients, which often requires a complex process and organizational structure. These materials and resources can help create and maintain Operations in a way that will help clients succeed in the program and are efficient and effective for the provider.


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Intake process

These flow charts from the LISC Financial Opportunity Center program present different options for how a client can initially begin the process of working with an ISCD office and how they can flow through the process to reach their goals.
Option AOption B | Legend

Job Descriptions

Each of these documents is a template for a job description for a position at a LISC Center for Working Families program. They outline specific job responsibilities and preferred skills and experience. These can be used with some modifications as a posted job description for any integrated services delivery program, or simply serve as a guide to how to organize staff responsibilities at an ISD program.
Employment Coach | Employment Specialist | Financial CoachIncome Support Specialist | Site Manager

Communications

The Opportunity Agenda is a nonprofit that helps social justice organizations with communications that emphasize opportunity, fairness and participation, human rights and human dignity. Their toolkit and this webinar and presentation for ISD by Executive Director Alan Jenkins help frame the work of integrated services delivery around commonly held values and effective framing, messaging and narrative.
Webinar | Presentation Slides | Toolkit

Center for Working Families Cost Profile: MET Center

In 2009, Abt Associates released a report that measures the costs for operating the Metropolitan Education and Training (MET) Center in St. Louis. This paper explains the center’s operations and services and goes through its total costs, funding sources and costs per participant.