United Way is a worldwide network in 40 countries and territories, including more than 1,100 local organizations in the U.S. covering 98 percent of the country. To improve the financial stability of vulnerable families, several United Ways in the United States have launched integrated service delivery initiatives that combine workforce development, financial education/coaching, and access to public benefits, among other services. This place-based integration of services is essential to addressing key obstacles faced by lower-income households in accessing programs and services that could improve their long-term financial stability, namely transportation, childcare, and time.

To more fully explore this delivery mechanism for integrated services, United Way Worldwide and the Bank of America Charitable Foundation developed the Bank of America and United Way Financial Stability One Stop Learning Network. Nine United Ways and their community partners comprised the Learning Network.

United Way organizations around the world engage all sectors—public, private and civil society—at the community level, mobilizing millions of individuals so they become change agents in their own communities to improve the conditions in which they live. United Way works to advance the common good, creating opportunities for a better life for all by focusing on education, income and health.

Strategies are designed to cut the number of high school dropouts, decrease the number of lower-income working families that are financially unstable, and increase the number of youth and adults who are healthy and avoid risky behavior. The education, income and health issues United Way organizations address are determined locally, based on the needs in the communities served.

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SparkPoint Overview

This eight-page PDF gives a clear explanation of what the United Way SparkPoint Centers in the Bay Area are and what they provide for clients, including the working model behind the program.

Financial Stability Through Integrated Service Delivery: Highlights from the United Way System

This detailed document (174 pages) gives an easy-to-read overview of nine United Way ISD programs and the lessons from their operations. Highlights of this excellent resource include information on operational costs, partnership roles and data tracking, as well as sample forms for intake, assessment and other tasks.

Emerging Lessons: A Case Study on Bundled Service Delivery for Entrepreneurs at Mission Economic Development Agency

For nearly 40 years, MEDA has served San Francisco’s Mission District; in 2011 it became the city’s SparkPoint center. This case study is a detailed analysis of one community-based organization’s approach to creating an integrated services delivery model, with a particular focus on the set of services and systems targeted at entrepreneurs.