The Growth of the ISD Model

The primary blueprint for integrated services delivery (ISD) is the Center for Working Families model, pioneered by the Annie E. Casey Foundation in 2004. The first Centers for Working Families opened with a framework of how families could increase their earnings and income, reduce their financial transaction costs, and build wealth for themselves and their communities.

Over time, trusted community organizations and institutions embraced the CWF approach, and provided bundled employment and career advancement services, income enhancements and work supports, and financial and wealth-building services to the people who walked through their doors. The strategy is now working at sites throughout the country.

Brighton FOC Festival of Lights

National nonprofit intermediaries give vital support to local community-based organizations and community colleges that are implementing the ISD approach.

Four such intermediaries have been instrumental in helping many of the sites get up and running. LISC, a national nonprofit focused on community development, supports more than 80 centers located primarily in community-based organizations—known as Financial Opportunity Centers or Centers for Working Families—nationwide. United Way Worldwide also provides support to its affiliates across the country that are engaged in ISD work. Similar networks of community colleges acting as ISD sites are supported by MDC and Achieving the Dream. These four organizations are part of the leadership group of the WFSN Network.


Learn More


Center for Working Families

This short PDF gives an overview of the history of the Annie E. Casey Foundation’s Centers for Working Families and some information about their status.

Seeding the Field report

This 2013 report by the Annie E. Casey Foundation explains how they created the Center for Working Families model, attracted partners, expanded the model through networks, and evaluated and promoted the work.